Is there anything on the printer I can change so not to lose connection?Is there anything I can tell their techs to try on their side so it does not lose connection? This model Brothers printer will not allow me to turn of the deep sleep. They have never come up with a solution other than turning off the sleep mode on the printers. The techs at the hospital say they have had the same problem with certain model contracted printers but not the Brother so far. The only thing I know about the hospital network is that they do not use DHCP but are using some sort of print server and physically assign an IP address to the port the printer is on using the Printer's Mac address. That is until the printer goes to sleep again. then if I change it the IP back to what they gave me all the computers can access the printer. Also the mask and gateway remain the same. If I do a reset on the printer network settings they stay the same but the IP address has a different last number.
If I go into the printer settings the IP address, Mask, and gateway that they gave me to put in is still there. When I turn the printer off and then on again the connection is still lost. When the printer goes into Deep Sleep it loses connection with their network. I recentely installed a Brother MFC-8710DW to a hospital wired network.
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