Now Google is dealing with it on its own.įrom our conversations, we learned that they never received any notification of refunds for the apps we submitted requests for. That was not the case in the past – developers would get the request emails and have the option of issuing refunds. When you hit submit, an email arrives mere moments later telling you the refund was granted (in most cases). For apps and games, the only option in the drop down is "I'd like to request a refund." The form you fill out hasn't changed as far as I can tell – it still asks for a reason and says you'll only get your money back if there are extenuating circumstances. If you go to your Play Store orders page, you can click the three-dot menu button next to any of the items there and report a problem. Let's take a look at what happens when you request a refund after that initial 15 minute window. The gist is that developers are no longer getting refund requests directly, and Google seems to have started granting them almost instantly without revoking access to the apps.
The blog iTechTriad posted this as a PSA and a potentially serious bug on April 8th, and we've spent the last several weeks digging for details, eventually confirming it as a new Google policy. However, at some point recently, Google changed the way these refund requests worked. There is still a less prominent way to seek a refund after the 15 minute window if you have a legitimate gripe – it's tucked away in the Play Store order history. Google changed the policy for app refunds from 24 hours to 15 minutes a few years ago, but Android users eventually adjusted to it.
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